Golden Ticket FAQs

If you have side stage access, do you have to watch from the side stage? Where else can you watch?
You will have the option of sitting in your assigned seat or watching from the side of the stage, but you will not be able to go in between.

Can you exchange your tickets for another show date?
NO, Golden Ticket packages are non-exchangable.

If I paid with a credit card with a different name, whose name will be on the list for the tickets?
The email you used during purchase will be sent an official confirmation from us and you will be asked to provide the name of the person picking up the tickets.

Can I cancel or refund my ticket purchase?
NO, Golden Ticket packages are non-refundable.

What are the differences between the packages?
The list of what is included in each package can be found at the link for each date:

http://thirtysecondstomars.thisisthehive.net/blog/the-golden-ticket-to-mars/

I received my paypal receipt, but didn’t receive my confirmation email yet, what do I do?
Please send an email to marsgoldenticket@gmail.com with your PayPal transaction number and your full name. We will respond to you as soon as we’re able.

  • Anne

    VIP package: don't worry with the time to receive the confirmation !!! I have received one week before the concert with all details. The organisation is poor, however it is GREAT !!!! I was in Las Vegas for the show of new year: just unforgettable !

  • Nadia

    Hi guys..I'm thinking of blowing my hard earned money to fly to Abu Dhabi if I can get a GT. If there is anyone flying to UAE just for Mars too, let me know maybe we can meet up and go together…and i won't feel so alone LOL x

  • Gabyta

    will come out golden tickets to the sale to mexico in feb 8 and 9????

  • pamelaHDZV

    hii
    i want to buy 3 golden tickets package #1 by credit card,, but everytime i tried it keeps saying the same thing:You can't sign up for this offer right now because it doesn't meet the eligibility criteria. However, you can complete this transaction now by selecting a different payment method.

    IS IT BECAUSE I LIVE IN MEXICO?????
    I JUST REALLY NEED TO KNOW WHAT TO DO!!!!

    • http://twitter.com/KristenM1030 @KristenM1030

      Did you do what I told you and register on pay pal and just use the card you would use to buy the tickets to register for pay pal? I know I tolld you on twitter but did you get a chance to do yet?

  • http://twitter.com/KristenM1030 @KristenM1030

    Hey fellow Echelon members :) … I have GT package 3 for the U.S. Tour on Jan. 28th in Atlanta and I was just wondering about other people who stood on the side of the stage… I'm trying to decide whether to watch from the side stage or front row… For anyone who watched on the side stage, does Jared like come over and pay attention to the people over there every once in awhile or does he just pay attention to the main crowd…. Is being in the front row better?!?! Ughhhh, I can't decide lol… I need to know the pros and cons of both and which one has more cons… Anyone who has had these experiences pleaseeeee let me know what they're like and which option is better, front row or side stage?!?!? Thanks so much for your help guys! *MarsHugs!! :) xoxo

    • pamelaHDZV

      HI
      I HAVE 0% OF EXPERIENCE BUT I WILL DEFINETLY TELL YOU FRONT ROW IS MUCH BETTER THAN SIDE STAGE….
      YOU WILL TOTTALLY LOVE FRONT ROW!!

      hey i´m trying to buy GT package 1 but i just can´t
      i´m dying to go in houston jan 26 it just keeps telling me to change my payment method
      WHAT SHOULD I DO??

      • Juliette

        Kristen,Pamela,and everyone who would like to know what it is like,this Golden Ticket thing:
        I`ve done it in the UK 5 times,so I have some experience
        I`ve been on the side of the stage 4 out of 5 times and honestly,I liked it.But of course if you prefer to be at the barrier,than go for it.It`s less busy up on side stage,it really depends on if you like the whole pit-thing.It is not for me,so I totally enjoyed side stage.Obviously,both has positive and negative sides,but which one you prefer is totally up to you.
        Well,Jared didn`t really pay much attention(at leats not on those 4 occasions I was there),Tomo does though.The restricted area,that was on the side of the stage for us,was right next to Tomo,so yeah,he did talk to us and so on.Well,Jared did visit us in Brighton on 25th nov,was really surprising when I turned around during some break and he was standing there,like 3 feet from me.But that was the rare occasion,I think.
        Positive thing is that you definitely won`t get crushed.Plus you see things you don`t see from the barrier.The band is very close ,but of course that depends on the size of the main stage itself.
        Negative thing is that the sound is not the best,and you are basically seeing the band from the side or behind,means not the best for pictures.You will have some good ones,but not as good as when the band is actually facing you.
        If you have only one of these GTs,then might as well try out what the side of the stage is like.You can be at the barrier some other time,when you have a general admission.But this is a very different thing,you are paying for it,might as well,just try it.Especially that if you choose to go to the barrier,you won`t be allowed back to the side stage,if you change your mind.I wrote here quite a few feedbacks about my experiences,so those could give you some ideas.
        Well,whichever you choose,good luck and have fun!

        Juliette

        • http://twitter.com/KristenM1030 @KristenM1030

          Thanks so much! That was soooo helpful… I'm sure I will do the side stage especially since I got the package that I get to go on stage for kings and queens… But again, thanks so much for your reply!! I'm soooooo excited! :)

  • SUZANNE

    I HAVE A GOLDEN TICKET TO THE SHOW IN VEGAS ON NEW YEAR'S EVE, BUT I AM UNABLE TO GO AND WOULD LIKE TO SELL IT SINCE IT IS NON REFUNDABLE. IS ANYONE INTERESTED?

    • http://twitter.com/KristenM1030 @KristenM1030

      Have you tried eBay yet? I've seen a few people selling 30 STM tickets there and I'm sure people would be willing to pay good money for golden tickets… Just a suggestion, sorry that you won't be able to attend :(

  • Michelle A

    How do I find out where to meet the guys?

    • pamelaHDZV

      GOLDEN TICKET PACKAGES :D

      • Michelle A

        I have that but I haven't gotten anything saying when.
        HELP! The concert is on the 15th!

  • Cathy

    I went to the Birmingham show on 1 December and still haven't received the photos that were taken – when am I likely to hear about these please?

    • Marta

      add me to facebook and send you the mail with a link
      http://www.facebook.com/ # / profile.php? id = 100000722228782

  • Fatima

    Hi! I've got a problem. I went to Madrid with golden ticket pack #3 but they didn't have my name on the list and now they don't send me the link with my photo… please i need the link :S:S does anyone have it????? or can help me??

    • Katya

      Did you finally get your photo?? I can help you if you still need it. I saw all the photos… Contact to me if you haven’t seen it yet

  • Nur

    30 seconds to mars concert in Madrid (Spain) was amazing!!!

    • http://twitter.com/KristenM1030 @KristenM1030

      Did you watch from the side stage or the floor?

      • Fatima

        i watched from the side stage and it was amazing!! :D :D today i went to barcelona show with the regular ticket… and it was a little bit disappointing… it's much better with the golden ticket ;D;D

    • http://twitter.com/KristenM1030 @KristenM1030

      So, it's definitely better to watch from the side stage and not the floor right? Cause I can't make up my mind between front row or side stage lol… Does Jared come over and pay attention to the people on the side stage every once in awhile or does he just perform for the main crowd on the floor the whole time? you definitely make it sound like it's better from the side stage so I think thats what I'll do, I just want to know if Jared pays attention to the side stage people at all…

  • http://twitter.com/KristenM1030 @KristenM1030

    Hey fellow Echelon members :) … I have GT package 3 for the U.S. Tour on Jan. 28th in Atlanta and I was just wondering about other people who stood on the side of the stage… I'm trying to decide whether to watch from the side stage or front row… For anyone who watched on the side stage, does Jared like come over and pay attention to the people over there every once in awhile or does he just pay attention to the main crowd…. Is being in the front row better?!?! Ughhhh, I can't decide lol… I need to know the pros and cons of both and which one has more cons… Anyone who has had these experiences pleaseeeee let me know what they're like and which option is better, front row or side stage?!?!? Thanks so much for your help guys! *MarsHugs!! :) xoxo

  • Michelle A

    Does anyone know if you can upgrade your golden tickets I goofed when I ordered mine and got package 1

  • Marta

    my GT is for the concert in Madrid on Friday and I have not received any email with the information, is this normal? starting to get worried

  • Leanna

    I meant package # 3! lol

    • Emi

      Hi Leanna,
      I don't know how it works for the US, but in Europe we could buy only with PayPal. I don't have an account, a friend of mine helped me and I bought the GT with his. I made the payment using a prepaid card, I was "lucky" because I received all the confirmations, but there were people who didn't and just brought the PayPal confirmation, which you'll receive few seconds after the purchase. The meet and greet is so fast…but you take a picture with them, I received it yesterday and I like it. At the end of the day…It was worthy the money I spent and I would do it again, really. The guys are all very kind; how can I not love people who posted the pictures with the title "with family and friends"?

  • 13avi

    Hi everyone, I just came back from warsaw gig where I had #1 Package and I can say it's tooootttaaalllyyyy worth it :D I was scared at first because they said that they let us in just 5min before the rest people but we could go there 10min ealier so we were able to find great places :D I prefered to be in the 1st row than on the sound board and I had soo much fun in front of Jared :D he also came down to us and was standing on the barrier next to me XD A lot of fun and awesomeness :D

    So I say, it's so worth it to buy even #1 package just to have Early VIP eantrance :D & nice t-shirt ;)

    Luv ja, 30STM!!

  • Leanna

    Hi everyone,

    Just wanted to ask if anyone is going to the gig in Austin, Texas. I'm thinking of getting # 4 Golden Package. Problem is I don't have a PayPal account. If you bought with credit or debit please let me know your experience. I don't want to purchase debit and get no final confirmation. 450 dollars is a lot of money! Also I've been reading that you can't take a picture when you meet them? Seems everyone is having trouble getting the pictures from the lady taking them for you at the concert.

    Thank you
    -Leanna

  • anna

    Anybody got pictures yet from bologna concert ?if yes dit it came with any e-mail information?somebody???

  • CATARINA

    DO YOU HAVE ANY TELEPHONE NUMBER FOR RESERVATIONS ? I´M TRYING TO BOOK 4 TICKETS VIP PACKAGES NR 3 FOR LISBON CONCERT BUT ALL CREDIT CARDS I PUT ON YOUR PAYMENT MENU ARE NOT ACCEPTED . IS THERE ANY ALTERNATIVE WAY OF CONTACTING YOU ?
    PLEASE REPLY URGENTLY . THANKS . CATARINA

    • Emi

      HI,
      NO, SORRY, YOU CAN ONLY USE CREDIT CARD AND PAYPAL, DON'T YOU KNOW ANYBODY WITH A PAYPAL ACCOUNT?

      • michellka

        I want to buy GT for Pomona but I have problems with paying with credit cards. Is it OK if I use paypal from my friend? Whose name will be on the list for the ticket?
        thanks

  • http://twitter.com/KristenM1030 @KristenM1030

    So I bought two GT for Atlants Georgia and one thing I'm concerned about it since my mother has a pay pal account I just gave her the money and she used her account. we got the pay pal confirmation emails for both tickets, none from the hive yet though which I've seen on here that if you don't receive the confirmation email from the hive in time that you can just use your pay pal confirmation but since my mother used her pay pal account, her name is on it… So if it gets to the point where I don't receive the confirmation from the hive in time and have to use the pay pal confirmations, how is that going to affect me since it's in her name?? Can someone PLEASEEEEEE let me know?!?!?!? thanks so much :)

    • Emi

      Wait for the confirmation from The Hive, you have time; if you don't receive it, send them an email to say the name of the persons who will use the GTs, print everything. I was in Bologna and somebody had the same problem but it was ok, just bring the paypal confirmation and you identity card.

      • http://twitter.com/KristenM1030 @KristenM1030

        Good idea, thank you so much for the reply… hopefully I just get the confirmation emails so I can avoid this situation happening what so ever lol… But again, thanks :)

  • Adrienne Louise

    I had a GT for Aberdeen 3rd Dec. And I truly thought it was wonderful, yeah you do only get 5 seconds with the band, but what other band even does this? The guys were so courteous and pleasant and The Hive staff great!! I have my photo that I am delighted with and yes I would pay the money and do it all again! Marshugs to all x

    • http://twitter.com/KristenM1030 @KristenM1030

      Yay, I'm getting excitedddd!!!!! :)

  • http://twitter.com/KristenM1030 @KristenM1030

    I tried that number and just got a voicemail of someone named "Bryan" and haven't gotten a call back yet so…. Yea lol

  • John Fox

    im thinking of buying my wife a ticket next year when they come to manchester again, however i wanted to no if i could also purchase a ticket for my 8 year old daughter also as shes also mad bout 30 second to mars,so is there a certain age someone has to be to see the concert???

    • Emi

      I think there shouldn't be a problem, but I'm not english so I'm not sure. Can I ask you how do you know the european dates for 2011? I can't find them.

    • Lisa

      are they coming back to the UK next year? I haven't read anything

  • sweet

    make your money work thats all i can say

  • http://www.ncmica.com Ncmica

    Are all VIP packages sold to Barcelona?

  • Marta

    could someone tell me that is what it takes to make you sign, you have to take or may be the poster they give you know it's a dumb question but would appreciate answering me

    • Emi

      Hi Marta, you only get one thing signed, it can be a cd, a picture, the poster they'll give you or a simple piece of paper, it's the same.

      • Marta

        thank you very much Emi

      • _Elora_

        Only one?!?!

        • Emi

          Yes, unfortunately… try to be bold and ask them to sign two thing, in Italy the italian staff was so hateable! Good luck!

  • Emi

    So, finally, yesterday I had my GT "experience". Am i satisfied? No!!! It lasted few seconds, I mean 5 seconds. The guys are kind but it's a very sad thing, the italian staff treated us like some idiot persons, like we were only bothering. The sound board was very far from the stage, you could ear very very well but we didn't see anything. The gig was absolutely amazing. To all of you who bought GT and waiting for your date, I suggest this: don't expect anything and you'll may be satisfied. We were about 120 people in Bologna, too much. And I hate the fact that taking pictures was strictly forbidden but, I don't know why, there were a couple of foreign girls who took some pictures of them just in front of the staff. Is that correct?

    • sweet

      you should took some pictures.we and you paid alot of money just to see them for 5 min.so what…Make your money work somehow

    • sweet

      yes we took pictures,make your money work somehow and yes i agree with you ,about the italien staff.

      • Emi

        Since we've been told that taking pictures was strictly forbidden, as touching, kissing, hugging them, otherwise the meet and greet would have ended immediately, we didn't do it. We were not a bunch of idiots, we all had our cameras but didn't use them because it was forbidden and we didn't want to screw the few seconds we had. Period.

        • Monia

          Ciao emi!!!! anche io ero al meet and greet e volevo sapere se tu avevi ricevuto l'email per vedere la foto che abbiamo fatto con la band!!!! Io ancora nn l'ho ricevuta e sono molto preoccupata per la foto!!!!! Rispondi presto e grazie!!!!

          • Emi

            Ciao Monia,
            no, nessuna email… anch'io sono un po' preoccupata, perché ho letto che molta gente delle altre date l'ha ricevuta subito, anche se chi era ad una data tedesca dopo 2-3 giorni ancora non l'aveva ricevuta. Forse il viaggio verso Mosca è stato impegnativo per tutto il loro staff…

          • Monia

            Ok grazie!!! Cmq oggi a me è arrivata ma ancora non ci sono le foto di Bologna!!!! Speriamo che le mettano presto!!! Cmq se nn ti dispiace potresti farmi sapere qualcosa se riesci ad avere la foto???? Grazie tante!!!!!

          • Emi

            Ciao Monia,
            ho ricevuto l'email da The Hive, sono andata su Flickr e la data di Bologna non c'era, poi ho riprovato più tardi e non c'era nessun set di foto, neanche quelli delle altre date. Non capisco…tra l'altro ho letto un commento che diceva che il ragazzo che ci ha fatto le foto c'era anche in qualche altra data e ha fatto delle foto brutte, tipo con gli occhi chiusi…

          • Monia

            Ma speriamo bene… nn capisco perchè tardino così tanto a metterle… insomma ormai è quasi una settimana… e ci tengo ad averla!!!!

          • Emi

            Ciao Monia,
            le foto sono state caricate su Flickr, la tua com'è venuta? Sei contenta? Peccato che Jared e Shannon fossero così seri…

          • Monia

            E' venuta bene!!!! Anzi nella mia c'è un piccolo accenno di sorriso da parte di Jared!!!! Sono contentissima!!!! nn vedevo l'ora!!!!

          • Emi

            Io sono abbastanza soddisfatta, so di non essere particolarmente fotogenica, quindi temevo il peggio. Ho visto che alcune persone sono venute con gli occhi chiusi, penso che saranno parecchio scocciate. Alla fin fine, sono sono contenta di aver speso 240 euro, lo rifarei, anche se sono delusa del meet and greet.

          • Leah

            I took a picture of my blackerry, quite a few act, as they left us waiting for 3 and a half hours, I thought fuck it!
            I also hugged Jared

  • Monia

    Can someone tell me how can you get the photo that you took in the meet and greet???? Please it's really important for me!!!!

    • Tina

      You´ll get an email (probably by tomorrow) with the link on which you´ll find the photos then.

      • Monia

        Thank you so much!!!!! I was really worried about that!!!!!! thanks a lot

  • sweet

    CIAO from italy…my story,if anybody want's to know.first of all no confirmation mail.so i got there@16;30 like everybody.waiting in line for the meet &greet for 2 long hours in the cold.finaly you get in ,you have to wait again,lineup,take picture,wait again ,get whatever you want to get signed and leave.you will get a little giftbag with a t-shirt in it but wait ,were is my poster???the concert it self was great,amazing.but the meet & greet for me ,very, very poor.no good organization.for 240 EURO i expect more.HAVE a great time.

    • Monia

      Ciao!!!! Senti anche io ero al meet and greet e volevo sapere se hai già avuto la foto e come hai fatto ad ottenerla!!! Grazie mille!!!!

  • Fatima

    Hi! I think there is a problem with Golden Tickets package #4 for Madrid… the description is Basel package 4 on stage…. i want to buy 1 ticket but i'm worried if i will have problems later because of the description. Basel concert was on 07/12…

  • http://facebook.com/ochmandaniel Daniel

    Thank u so much for the show in Basel! It was more than amazing. I had a Golden Ticket for 500€ and everything was just PERFECT! Thank u for being such a great band. I just wanted to say… PLEASE come back to Switzerland!

    xoxo,

    Daniel

    ochman.daniel@gmail.com

  • Addie007

    Anyone going to the Mexico show? I bought the GoldenTix, and still no confirmation. I am very concerned since it is the most I have spent on tickets to a concert …EVER
    Can someone who has gone to a concert with a Golden Ticket tell me what to expect, so I don't freak out?
    Everything in your experience from getting that confirmation email, to the very end of the concert? PLEASE share……

    • Tina

      When is the mexico gig? Somewhere in Feb. I guess… Don´t worry.. even if you don´t receive any confirmation you should arrive at the venue around 04:30pm – that´s how it went (still goes) here in Europe.
      I got my info on "where and when" just a couple of hours before the m&g started..

      • Addie007

        Thank you, I guess I'll be there as early as I can, and Probably print and extra copy of the payment receipt just in case. I just got really nervous because it is the first time I didn't get a confirmation on something as soon as I payed for it. I guess they stil don't have that organized yet. :)

        • Tina

          Don´t forget your ID then.

    • Emi

      Don't expect anything, it's better, so you won't be disappointed like most of us in Bologna.

  • Seb

    My GT review:

    Okay frist of all, the payment. I paid though it somehow didn't reach them which means I didn't have more than the confirmation mail. I didn't know where to meet them and stuff… I went to Basel at 16:30 and I was in time :) I could enter the room, a lot of people for 3 guys though. Forget the talking, it goes too fast so enjoy the little moment. They walk by the line and sign stuff and then everyone can take a picture with them. After the meet&greet you are kinda free, you don't have to go to the sound board (I wouldn't, it is way too far!) or stay on the side of the stage. I took the front line. Wow what an experience… when Jared called for people I ran and I also was on stage.

    Anyway the meet&greet is short so don't be dissapointed and yes, the meet&greet is often before the show so if you don't get any information just be there at 16:30. I'd say it's worth the money even though it's short… after all, it's a chance you may only get ONCE IN A LIFETIME!!!

    • Nur

      Hi Seb:
      you had page 2#? and you said that you stay in font line on the side of the stage or on the floor…?? you choose what you whant?
      thank you

      • fan

        you choose

      • Seb

        Yes, you are free to chose. I wouldn't pick the sound board, in many cases it is way too far.

        • Nur

          ok thanks,
          and in best on the side of the stage or in frot of the stage in first line??

  • KristenM1030

    My mom bought my Golden Ticket for me with her paypal account how will that affect me getting into the show since it says my mothrs name??

  • Anonim

    I just bought Golden Tickets for Madrid but i don't receive any confirmation email and i don't have a paypal transaction number… I don't know what to do!! T_T

    • Nur

      I have a Golden tickets for Madrid too!
      I Had recibe my confirmation 1 week after!